Human Resources Management of E-Commerce - 1684 Words

Introduction The increase in use of Internet among people all over the world has caused a major shift in lifestyle and buying pattern of consumers. In order to succeed, businesses’ should be able to plan and adapt to rapid changes in the marketplace. An example of a company that failed to understand the digital revolution is Borders Bookstore. Borders filed bankruptcy because they did not plan for change and they struggled to create and maintain its online business. It lagged behind from establishing a viable online book business, and over expanded its brick and mortar stores while other book business such as amazon continued to read current trends in e-books and began scaling back. Borders also made a mistake by not investing enough in†¦show more content†¦By providing necessary resources and encouraging creativity, employees will be able to work on research and development to develop sustainable competitive products and services in the market. Skills and Qualifications With an online business, there would be a wider skill set and gap to fill. For example, there would be a need for IT professionals, network designers, website designers, antivirus, theft protection specialists, supply chain managers, marketing specialists, and customer service representatives. Hiring would have to be done through online forums, and staffing agencies rather than filing positions with word of mouth and local high school students. Performance Appraisal A strategic approach to appraisal that is different than traditional appraisals in store operations would be to look at the organization as a whole, it is important to make sure the appraisal system is consistent and evaluates the behaviors needed to achieve the strategic goals of the company (Fisher, Schoenfeldt, Shaw 68). Compensation With a larger staff network spread over wider geographical area, it will be important to implement a reward structure that communicates the overall strategy of the organizational goal. An example is to focus on team productivity, profit sharing and skills based pay to enhance ability and motivation of employees to increase efficiency (Fisher, Schoenfeldt, Shaw 68). Transforming the Structure As of now BBMC will run itsShow MoreRelatedImpact Of E Commerce On Global Economy1352 Words   |  6 PagesIntroduction Impact of E-Commerce on Global Economy It is exciting area especially E-Commerce. The advancement in World Wide Web, computers and mobile wireless communication technologies are transforming the way business is conducted. The success stories of Amazon, eBay are few examples. New technologies have provided the required platform for innovation, growth, shopping convenience, and price advantage due to the boundary less competition. 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